The Gilman Brothers Company Policies


Returns & Claims:

  • Quality claims: The Gilman Brothers Company reserves the right to deny claims for any materials when original shipped order exceeds (6) months. Shipped dates are noted as “invoice date” on all invoices.


Claim Form



  • Net 30 – final determination after form filled out and submitted to accounting

Credit Application


Freight Policy:

  • All orders under pallet quantities are FOB Gilman, CT
  • Truck Load: Prepaid
  • Full Truck Load: Prepaid – up to three stops





Sample Kits

  • 8.5″ x 11″ – shipping only
  • 24″ x 32″ – shipping only
  • Includes Full Line Specifier Kit, ColorOne™ Kit, ColorOne™ Fabrication Kit, INFINITY® Fabrication Kit, INFINITY® Easel Kit, INFINITY® Bull Nose Kit, InSite® Reveal® Color Kit, Framer’s Kit, Fabrication Kits (ColorOne™ and INFINITY® above), and/or any sample requests constituting a full box of cut samples.


Custom Size Requests

  • Cost varies based on product and size.
  • Please contact your Gilman Brothers Sales Representative for current pricing and availability.
  • Sample policy is subject to change without notice.


Order Cancellations:

  • Stock Items:  20% Re-stocking fee
  • Non Stock Items:  Orders canceled or modified after (2) hours upon order placement – any material manufactured is responsibility of buyer for payment at quoted price and is responsible for freight to destination